343 industries have today apologised for the ongoing issues surrounding Halo: The Master Chief Collection.
Many people have been suffering matchmaking problems since the game was released earlier this month, however released patches have still not erased the problem.
Speaking today via Xbox Wire, 343 studio head Bonnie Ross stated:
We have not delivered the experience you deserve. I personally apologise for this on behalf of us all at 343 Industries. Our team is committed to working around the clock until these issues are resolved. On the matchmaking front, we have encountered unexpected issues that were not apparent in our internal test environment and that have resulted in a frustrating experience, including long matchmaking times and low session success rates.
Within 343 Industries and Xbox, I can assure you that resolving these issues is our #1 priority. We continue to partner with the Xbox platform team to analyse all data to make ongoing server-side adjustments to continually improve the matchmaking experience. Know that we’re trying to be as nimble as possible to put fixes in place. Development and testing of our latest content update continues and we are on track for release later this week. We will update you on the status and patch notes of the content update once we have a better understanding of our release window.
Only through making changes on both the “server side” (matchmaking and other server rulesets) and, via content updates (to the game itself), can we make the significant progress we’re working towards. And in the interest of expediency, we’re attacking the problem from both sides, non-stop. Please accept my heartfelt apologies for the delay and for the negative aspects of your experience to date. We’re doing everything in our power to resolve it as quickly as possible.
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Source: Eurogamer
